I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. (Please include your full name, and order number on the returned parcels). Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 2hours. No refund will be given after the 24 hours of incorrect
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
How to best care of silicon tableware?
Tips on how to take the best care of your silicone tableware.
First of all, it's important to rinse off all of the soap after washing your silicone products. This will help to prevent any soap smells from lingering, and will also ensure that the suction function works well. And if you have some extra time, you can even towel dry your silicone products to keep them looking brand new!
Sometimes, silicone can absorb unwanted smells, especially at high temperatures. If you notice that your silicone products have picked up a soap or food smell, there are a few things you can do to get rid of it. One option is to boil the product in water for a few minutes, which is safe to do with all Three Lil Bears products. Or, you can "bake off" the odours by baking the silicone products at 150°C (in a fan-forced oven) for 15 minutes. Just be sure to use heat-proof tongs, as silicone can get hot in the oven.
As busy moms, we know how convenient it can be to use a dishwasher. Good news - all Three Lil Bears products are dishwasher safe! Our silicone is high-quality and food-safe, and can withstand both high and low temperatures without leaching any chemicals like plastic can. We recommend using dishwashing liquid over a tablet or powder, and using less detergent can help to prevent soap smells and white spots on the dinnerware.
If you have any other questions about caring for your Three Lil Bears products, don't hesitate to contact us! We're always happy to help. And for even more information, be sure to check out our FAQ page.r
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.