Shipping Policy

General Information

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Threelilbear™ to import the goods on their behalf. Further, the consignee/buyer agrees Threelilbear™ may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Processing Time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 10 business days (excluding Saturdays, Sundays, and Holidays) to process. Next day delivery in the UAE. 

After your payment is authorized and verified, Standard orders can still take 3 business days and Expedited orders can still take up to 2 business days. This is just an estimate and doesn't include weekends or holidays.

Shipping Rates & Timelines

Please note that orders to US destinations may take 10-15 days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders,  IQ will ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

Shipping fees are non-refundable. If you refuse any shipments from Threelilbear™, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Customs & Taxes

The prices displayed on our site are tax-free in AED, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Out of Stock Items

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved Rights Regarding Shipping

While we will make every effort to accommodate your shipping and billing preferences, Threelilbear™ reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Threelilbear™ reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, Threelilbear™ reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

Any other questions? Please visit the contact page OR Just send us an email at: info@threelilbear.com